On the left side, you see some folders. The ones we are interested in are the two marked Spam and HELD. You are encouraged to check these folders once a week. Messages moved into either of these message folders are auto-deleted after sitting there for 14 days.
If there is no spam folder, we encourage you to create one. Please pay attention to the capitalization as our mail server does consider Spam, SPAM and spam to be entirely different. Also once created, you cannot remove a Spam folder. If you created it with the wrong capitalization or can make a case to have it removed, you have to contact email@example.com to have it removed. Neither user or administrators can remove this folder.
If there are legit messages in the SPAM folder, Click on the small check box to the left of the message(s). Click on the Forward button at the bottom of the screen and send a copy to firstname.lastname@example.org. We can usually figure why we got these messages, but if we have any questios, we will contact you. Also we may not respond to all these messages, but we do look at them and do our 'magic' in the background.
Now reselect these sames messages and in the lower right corner click on Move to folder... and select Inbox. This will move the messages to your Inbox and will be delivered as a normal message.
If there are any messages in the HELD, it will look like this: